Assistant Manager

Role Purpose

The role supports the Sub Vertical Lead and ERP team in maintaining day-to-day functional stability, basic configuration support, and user assistance across the SAP ERP landscape. The role assists in incident resolution, testing activities, documentation, and execution of approved changes under supervision. The role also coordinates with functional and technical teams to support routine operations, system monitoring, and business driven enhancements to ensure smooth and uninterrupted EPC operations.

Key Responsibilities

• Support day-to-day monitoring of ERP system availability, performance, and basic integration issues, escalating concerns as needed
• Assist in resolving incidents and service requests by coordinating with SAP Basis, AMS partners, and functional teams within defined SLAs
• Support RCA activities by collecting data, documenting issues, and tracking corrective actions under guidance
• Execute approved configuration changes, transport and enhancements under supervision and defined change procedures
• Assist in validating business change requests for completeness and supporting testing and deployment activities
• Support cross module coordination (MM, SD, PS, FICO, etc.) to ensure accuracy during changes and deployments
• Maintain configuration records, change logs, and related documentation for audit and traceability
• Provide support during month end, year-end, patching, and planned downtime activities as directed by senior ERP team members.

Indicative Experience and Exposure

• Graduation/ Diploma with 5- 8 years of relevant experience.
• Excellent written and verbal communication skills
• Good stakeholder engagement and coordination skills