Assistant Manager

Role Purpose

The role holder is accountable for the completion of the allocated tasks or activities of the O&M project by the project O&M Incharge. The purpose of this role is to ensure the smooth completion of the task/ activity assigned within quality and timelines along with supervising the technical work and taking proper measurements to ensure quality. The incumbent is also responsible for the escalation of issues, preventing client-level grievances. Responsible for providing support to Incharge – O&M in achieving optimal O&M performance through timely ticket resolution and ensures zero escalations from sub-contractors, fostering a positive project environment.

Key Responsibilities

• Maintain project assets and promptly escalate issues to the appropriate level.
• Ensure deliverables are on time and are the required level of quality.
• Ensure adhere to maintenance schedule maintenance, ensuring zero client-level escalations due to inventory unavailability.
• Ensure strict compliance with health, safety, environmental, and standard procedures outlined in the Contract Agreement.
• Timely resolution of maintenance tickets in line with defined SOPs, ensuring optimal O&M performance.
• Ensure timely submission of comprehensive reports to the client, providing insights into project operations and maintenance.
• Ensure the smooth maintenance of the project, addressing sub-contractor grievances effectively.
• Strive for zero escalations from sub-contractors, fostering positive working relationships.

Indicative Experience and Exposure

• Diploma in Civil Engineering with 1 - 3 years’ experience
• B. Tech with 1 - 2 years’ experience.
• M. Tech with 1 year experience.
• Experience in handling multiple successful Highway Operations & Maintenance projects.